Deposits

A non refundable and non transferable deposit is required to secure your appointment. In the unlikely and unfortunate circumstance where a staff member needs to cancel your appointment you will be given the option to reschedule the appointment or receive a refund for your deposit.

cancelations

If you need to cancel or reschedule your appointment, please contact us at your earliest convenience. We require a minimum of 72 hours notice for any cancelations. If we receive less than 72 hours notice, you will loose your deposit. If we receive less than 24 hours notice, 50% of your appointment cost will be charged. If you no show, 100% of your appointment cost will be charged. If this is not paid, you will not be able make another appointment.

skin tests

For some treatments, a skin test may be required. If your treatment requires a skin test, you will need to ensure you have had this before your appointment. If you do not turn up for your skin test, unfortunately we will not be able to provide your treatment and you may loose your deposit.

complaints

We always strive to deliver exceptional customer service and treatments. However we do appreciate that sometimes you may not feel satisfied. If you are unhappy with a service you have received, you must inform us within 72 hours of your appointment. As all of our staff members are self employed, it is down to the individual staff members discretion on how best to resolve your complaint to a fair and satisfactory standard.

price list

As all of our team are self employed, prices can vary slightly between each staff member. If you would like to know a price for a treatment, please contact the salon.